Woo! New site is online - select here to use it!


Forums > General Discussion   Shooting the breeze...

I hate Qantas

Reply
Created by dirtyharry > 9 months ago, 26 May 2011
dirtyharry
WA, 444 posts
26 May 2011 2:49PM
Thumbs Up

They're now right up there with Telstra in terms of corporates I hate.

Just went to book 2 flights with FFlyer points. Qantas website tells me I'm 1500 points short, so I buy 1500 points from them for $77. Wicked - 2 return flights to Bali for $77.

Go back to make the booking with newly acquired points and get told it'll be $0 + $770 taxes and charges. WTF? Go to make the same booking with Jetstar (the flights are operated by Jetstar but also offered by Qantas) and cost is $840 including taxes and charges for the same flights.

Call Qantas. On hold for 15 minutes then get cut off. Missus calls Qantas. Qantas tell here that yes, the situation is as we understand it and the same flights are FFlyer points + $0 + $770 "taxes and charges" with Qantas, or no points and $840 all included with Jetstar.

WTF is the point of Frequent Flyer points?


doggie
WA, 15849 posts
26 May 2011 3:09PM
Thumbs Up

I hear ya, but as far as Telstra goes Ive had an amazing experience with them.

I recieved a bill for $1625.00 and Im on an $80 cap. Needless to say I sh@t myself.

My biggest bill ever was $300 odd and never use the internet that much from my phone.

Had the best service and didnt have to wait on hold or anything and they back dated the bill and put a cap on it so now my bill $127.00 instead of $1625.00 and the woman that helped me out was great even ringing me on a Sunday.

Now I have to get my handset checked as some of the web sessions were from between 19-36 hours long so for the time being my phone is just a phone..

No smart comments Mark_Aust

Paradox
QLD, 1326 posts
26 May 2011 5:15PM
Thumbs Up

FF points give you the plane component free. You still have to pay government taxes including departure taxes etc. I think terminal charges are in there too.

I would fly international with Qantas anyday over Jetstar, although could probably handle the flight to Bali. Budget airlines suck.

FF points are best used on long international trips, domestic flights, upgrades or buying stuff other than flights. Using them for jetstar flights does tend to be pointless, although I recall going to Vietnam a year or two back for around $400 for 2 on FF points, so yours does seem high.

dirtyharry
WA, 444 posts
26 May 2011 3:39PM
Thumbs Up

Paradox said...

FF points give you the plane component free. You still have to pay government taxes including departure taxes etc. I think terminal charges are in there too.


I understand that. But based on what they're saying today:
- Jetstar sell flights from Perth to Bali for about $35 + "charges"
- You can buy 2,000 Qantas FF points from Qantas for $77, but using 72,000 FF points towards flights only saves $70 on flight charges

Am I missing something?

felixdcat
WA, 3519 posts
26 May 2011 3:47PM
Thumbs Up

seems strange, I went from Perth to Auckland NZ and back on South African Airlines aquired FF and the cost was less than $ 100.00???? but anyway why would you use Quantas? have you a death wish????

surfnsirhiss
WA, 88 posts
26 May 2011 3:57PM
Thumbs Up

Seems really strange, I didnt know that Qantas flew to Bali anymore, they havent for a couple of years. I think you have some crossed wires somewhere along the line. In terms of FF points I have not had a problem with using them and it has only cost me the $22.00 in fees for a flight from Melbourne.

dirtyharry
WA, 444 posts
26 May 2011 4:07PM
Thumbs Up

surfnsirhiss said...

Seems really strange, I didnt know that Qantas flew to Bali anymore, they havent for a couple of years. I think you have some crossed wires somewhere along the line.


Yeah - but Qantas own Jetstar so offer Jetstar's flights for sale through their website and as items available with FF points.

And yes, it seems really strange. If I hadn't had to listen to the long, painful conversation the missus had with the lady at the other end of the phone I'd have said it was a case of crossed wires too.

Simondo
VIC, 8025 posts
26 May 2011 8:07PM
Thumbs Up

That's a bummer Dirty Harry !

Some people say not to waste your points on Domestic Flights.... But I've found, you can at least get "free flights" and a good selection of times with FF points, Domestically, if you are at least booking a few days/weeks ahead.... And you do actually save money....

I have also found that FF Flights are hard to get on most International legs, and hard Domestically at peak periods....

cisco
QLD, 12365 posts
27 May 2011 1:12AM
Thumbs Up

dirtyharry said...
WTF is the point of Frequent Flyer points?


The way it works is that if you spend $50,000, you get a free bus trip to Kempsey.

dirtyharry
WA, 444 posts
27 May 2011 9:41AM
Thumbs Up

OK, after a good night's sleep I have calmed down a fair bit and thought I'd just let everyone know that.... I still hate Qantas.

Maybe Kempsey is an option Cisco. What's it like? Bagus?

DavMen
NSW, 1510 posts
27 May 2011 2:52PM
Thumbs Up

Thats crazy!

Last year I travelled return to NYC from Sydney on United using their Frequent Flyer points (actually I accrued the points flying Singapore Air).
I paid a total of USD $117.90 for fees and taxes and then a further USD$100 to upgrade to economy plus.

Paradox
QLD, 1326 posts
27 May 2011 4:32PM
Thumbs Up

The problem is you are using qantas FF points to fly on an economy service (Jetstar).

I do agree FF points are pretty worthless these days, don't put much store in them.

dirtyharry
WA, 444 posts
27 May 2011 8:03PM
Thumbs Up

Paradox said...

The problem is you are using qantas FF points to fly on an economy service (Jetstar).


No, the problem is that Qantas make out they're letting me get a free Jetstar flight using my FF points, only to then charge me in supposed "Taxes & charges" 95% of what it would cost me to buy exactly the same flight directly from Jetstar anyway.

If the thieving ****ers have that much of a problem with people using their points to buy Jetstar flights that they need to make up fees worth 95% of the reward value, then don't ****ing offer them as a "reward" in the first place. [}:)]


kk
WA, 953 posts
27 May 2011 10:11PM
Thumbs Up

It's not a reward program....
It's a loyalty program..
It's not for your good..
It's for their good...

After all It is their program, your just the loyal sucker..

Just like credit card points, get the cheapest card you can, and forget the points.

Same goes for airlines.. And if you got the points through someone else paying your airfares (work etc) make the most of them

Pugwash
WA, 7733 posts
28 May 2011 9:39AM
Thumbs Up

It allows Qantas to rank passengers. Bronze, Silver, Gold, Platinum, Platinum 1, just a way of classifying cattle.

There are some benefits - higher you go, the better the seats you can choose, the more likely you are to be upgraded, opportunity to "lock out" the seat next to you if you have to travel cattle, more likely to get a seat if wait listed, and access to the Qantas Club for Silver and above.

cRAZY Canuk
NSW, 2528 posts
28 May 2011 12:33PM
Thumbs Up

I used points to get pu to Hong Kong, think the additional cost was $100 or so. Seemed to work ok, it was a qantas operated flight.


shark
WA, 361 posts
28 May 2011 5:27PM
Thumbs Up

doggie said...

I hear ya, but as far as Telstra goes Ive had an amazing experience with them.

I recieved a bill for $1625.00 and Im on an $80 cap. Needless to say I sh@t myself.




Had the exact same thing-$500 bill on my $49 cap, they upped and backdated the $79 plan but it took a few calls. They were supposed to text an alert to me.

QANTAS-I used my points to take me and 3 kids to NZ last year-cost $200 odd in taxes total-happy with that.

FlySurfer
NSW, 4460 posts
29 May 2011 5:11PM
Thumbs Up

It's a loyalty program designed to keep you coming back with the promise that you'll eventually get something for free... haha... what a schmuck.

I went to some market research paid for by Qantas last week... they're real scared about industrial action.

Some facts:
Engineers at Qantas make on average $150k
747 Captains on international routes make $350k

Pilots want to be able to make the same on domestic routes...
Engineers want 1 week for every year work if made redundant, 2 guaranteed flights a year...

90% of maintenance is done in Australia.
The CEO can't actually speak English.

pweedas
WA, 4642 posts
29 May 2011 3:28PM
Thumbs Up

The greedy prucks will end up negotiating the company into bankruptcy eventually, same as Ansett.
And then they will be crying to the government to pay all their holiday pay and other entitlements.
And the government will be stupid enought to agree if they think there's a vote in it for them.

And then the gonvermnet will add a special levy so that you will pay for their generosity.



Subscribe
Reply

Forums > General Discussion   Shooting the breeze...


"I hate Qantas" started by dirtyharry