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Why do kiteboards have warranty ?

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Created by waveslave > 9 months ago, 29 Dec 2012
waveslave
WA, 4263 posts
29 Dec 2012 9:28PM
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Keeping in mind how they are used and abused,

How they are treated with the utmost contempt,

I guess it must be said how incredibly generous it is of the manufacturers,

to offer any kind of warranty for breakage.

Remember, surfboards for pure surfing have no warranty.

If you snap a surfboard while surfing, it's considered to be par-for-the-course.

djdojo
VIC, 1614 posts
30 Dec 2012 6:43PM
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Perhaps the best poem yet posted in the general kiting forum. It's like Ewan McTeagle meets Les Murray, with hints of Basho. I'm not saying I think it's derivative, just that these are the poets evoked for me as I read this fine piece.

Paul1
QLD, 1011 posts
30 Dec 2012 6:07PM
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Kiteboards have a warranty??? That's strange, my north didn't.......

tgladman
WA, 500 posts
30 Dec 2012 5:28PM
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you've been quiet lately slave...

sir ROWDY
WA, 5378 posts
30 Dec 2012 5:37PM
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Paul1 said...
Kiteboards have a warranty??? That's strange, my north didn't.......


hahaha.

Kiteboards have warranty mainly for manufacturer defects. Kiteboards are also a lot more expensive than anything else. Also if you're brand wants return customers having a decent customer service/ care system is of the upmost importance, especially if you're competitors are offering it.

Perhaps that helps troll lord.

dorothyinste
QLD, 481 posts
31 Dec 2012 7:33AM
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djdojo said...
Perhaps the best poem yet posted in the general kiting forum. It's like Ewan McTeagle meets Les Murray, with hints of Basho. I'm not saying I think it's derivative, just that these are the poets evoked for me as I read this fine piece.


Iambic pentameter??

djdojo
VIC, 1614 posts
31 Dec 2012 8:53AM
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dorothyinste said...
djdojo said...
Perhaps the best poem yet posted in the general kiting forum. It's like Ewan McTeagle meets Les Murray, with hints of Basho. I'm not saying I think it's derivative, just that these are the poets evoked for me as I read this fine piece.


Iambic pentameter??


I read it more as blank verse with a nod to haiku inflections.

Paul1
QLD, 1011 posts
31 Dec 2012 8:57AM
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sir ROWDY said...
Paul1 said...
Kiteboards have a warranty??? That's strange, my north didn't.......


hahaha.

Kiteboards have warranty mainly for manufacturer defects. Kiteboards are also a lot more expensive than anything else. Also if you're brand wants return customers having a decent customer service/ care system is of the upmost importance, especially if you're competitors are offering it.

Perhaps that helps troll lord.


You only have to get bad service once to be forever p1ssed off with a brand, worked on me anyway.....

sir ROWDY
WA, 5378 posts
31 Dec 2012 8:12AM
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Paul1 said...
sir ROWDY said...
Paul1 said...
Kiteboards have a warranty??? That's strange, my north didn't.......


hahaha.

Kiteboards have warranty mainly for manufacturer defects. Kiteboards are also a lot more expensive than anything else. Also if you're brand wants return customers having a decent customer service/ care system is of the upmost importance, especially if you're competitors are offering it.

Perhaps that helps troll lord.


You only have to get bad service once to be forever p1ssed off with a brand, worked on me anyway.....


My point exactly.

p.s. I was directing "troll lord" towards Waveslave.

SugarQube
WA, 490 posts
31 Dec 2012 12:39PM
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Lets say you ran over your own new twinny in the car park, or you shredded the bottom on some rocks after which the board broke. Wouldnt you expect warranty and a replacement.

Well thats the sort of stuff I got confronted with as a brand rep.

puppetonastring
WA, 3619 posts
31 Dec 2012 3:13PM
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SugarQube said...
Lets say you ran over your own new twinny in the car park, or you shredded the bottom on some rocks after which the board broke. Wouldnt you expect warranty and a replacement.

Well thats the sort of stuff I got confronted with as a brand rep.


Bit over the top for boards BUT
At Kite Surf SUP we offer a full 12 month "unconditional" warranty on any new kite purchase.
That does include running over it with a bulldozer or shredding to pieces on the rocks.
And if it cant be repaired we will supply the closest latest equavalent at cost price.

waveslave
WA, 4263 posts
31 Dec 2012 3:43PM
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30-day guarantee ...

or your money back.

#[conditions apply]

That's fair.

It gives you a whole month to fully cane the sh1t out of a new stick.

You know,

kiteboard abuse comes in many forms.

Even wearing a leggie can stress-out a board.

Under pressure,

if the leggie doesn't snap,

the board just might.

Load it up and put it to the test.

The weak link in the chain is often the rider himself.

myusernam
QLD, 6160 posts
1 Jan 2013 9:46AM
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because consumer law says so.period.

SugarQube
WA, 490 posts
2 Jan 2013 1:40PM
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puppetonastring said...
SugarQube said...
Lets say you ran over your own new twinny in the car park, or you shredded the bottom on some rocks after which the board broke. Wouldnt you expect warranty and a replacement.

Well thats the sort of stuff I got confronted with as a brand rep.


Bit over the top for boards BUT
At Kite Surf SUP we offer a full 12 month "unconditional" warranty on any new kite purchase.
That does include running over it with a bulldozer or shredding to pieces on the rocks.
And if it cant be repaired we will supply the closest latest equavalent at cost price.



I guess your customers are lucky and some shop slogans say the customer is always right.
But I belive that Gen Y kid who got handed $1000 by his mum to buy a new toy and doesnt look after it needs some education



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"Why do kiteboards have warranty ?" started by waveslave