Anyone got any idea on where to get a crease fixed in Perth? maybe add something into the board to try and strengthen it up? 4 sessions into my new board, dropped off the top of a wave as a back wash wave rolled through and bang. Such a shame it was a great board to ride.
Back to the Water - Jason
in Wangara 12 Buckingham Drive
0401 588 744 - 9409 1910
am not affiliated with them .. have one of my boards for repair right now
regards
gmd
Dave at Katana in Osborne Park
Also not affiliated with them but he has repaired a couple of boards for me and did a good job.
Thanks guys will give them a shout tomorrow! Yes it is a 2013 north x surf 5 10! Shame it broke only after a few weeks and 4 sessions! it's a great board to ride just doesnt seem to have the same durability as a normal whip! Got some lovely heal dents in it too! Must have a lighter glass job then the other north boards! Weighs a hell of a lot less then a 5 6 whip
cool, thanks. Good luck with the repair job.
I am definitely interested in getting one. However my last board withstood a beating in the beach breaks over several seasons...i'm now not so sure this would?!
Holy ****, isn't that second x-surf this month?? I thought the guys at AKS guaranteed this one for aerials and all? why dont you just get it warrantied?
Is it epoxy? If so, forget the surf manufacturers and go to a windsurf board repairer like Steve Stratfold at Sails and Windsurfing Centre in O'connor, or P.M Hoop or Rider5 on here.
Or learn to do it yourself, it would be $50 materials.
I have NO PERSONAL experience of him, but Katana got a very bad rep on a couple of jobs which became whole threads in the WS forum.
Heel dents in a few sessions??!!! Bloody hell sounds like you guys are getting ripped.... I'd like to repair it so I could see what construction (or lack thereof??) they are. Can't be hard to do a surfboard and add a couple of patches, or 3mm divinycell sandwich under the feet or even recessed dual density foam under the heels.
had a cabrinah with an identical injury, i reversed the board marked a line from both sides of break, cut off the nose at break and dowel,ed the 2, bonding them together, filled the crack to get the original shape back, then wrapped the nose with a 4 and 6 ounce glass with a couple of layers down the rails approx 400mm past , then gelcoated and sanded back, a mates on it now hammering it with no signs of damage ,imo its stronger now than when it was new,
well after this feedback i might give the repair ago myself. Not sure about fixing my last x-surf tho, board snapped trying to land a punt that didn't go to plan half way between city and trigg. Didn't want to walk back and the board started to delaminate. this is why i bought the 2013 model because it was ment to be stronger construction and was told in shop that would be covered under warranty. **** happens i guess.
also had a laugh about this post i found when searching heel dents. Maybe i should lay off the pies
Select to expand quotekiter2007 said...
told in shop that would be covered under warranty.
Have they said no??
Wade Freeman works out of Colin Earle best repairs around 0408 472 730 runs on Lancelin time so may take a bit if time. Great guy.
cheers mate, i would prob make a total balls up of it. Yelp a big fat NO. It was denied due to apparent frontal impact. This wasnt the case but what can you do. Dont know how you explain the heel dents then.
Wade F knows his sh!t - unlike many of the surf crew who are still in total denial that anything other than PU / styrene resin/ glass exists.
K2007 if you want to give it a go yourslef I will give you a hand, it is easy and in a non load bearing area so it is almost the ideal 1st repair to try .
cheers mark i will give wade a call. might give my old board a go and leave him with the new one. Is it hard to re laminate the bottom of my older bamboo core board?
This seems wierd to me, you've broken two x-surfs and neither are covered by warranty?? what are the guys at AKS basing this frontal inpact on?? lets see the bottom of the board. Is there a big ding or somthing that would show this impact?? seems dodgy to me I would expect North to stand behind their product and for AKS to advocate for you.
Kiter2007 It is and it isn't.
If in a non-load bearing area, and you're not all excited about a 100% grain match so the repair is invisible, well no.
If it is in the first 1/3rd of teh board, and you don't care abou aesthetics it is really not so hard - you can repair it and paint. The repair can be bamboo, or glass + pine laminate, or unidirectioal carbon.. as long as it is similar strength and blended in well so as to not create an area whish has a "seam" between really strong and really weak (where it will just break again).
I am sure Wade will give u some help especially if he is to fix the new one and you want to fix the old on urself, if he is not around and/or u are in lano give me a bell and I'll show u some stuff.
I got an Underground Pohutu 5'10 repaired by Katana, i had cracked the tip extending down the rail. Have used it solidly and no issues, and you can't pick the repair unless you know it is there. Price seemed pretty reasonable for the work involved. I would use them again.
Hi Tristan,
Sorry to see you are disatisfied with the arrangements we were making to have your board sorted. I think it is a little unfair to come on here and tell half the story. We were a little confused as to why you had your dad come in and pick up the board before we had a resolution.
First things first. We never sold you the initial board, it was purchased from another retailer whom you were dissatisfied with in handling the problem. We did step in and tried to sort it out for you. North rejected the warrany claim as it wasn't a defect of manufacture, materials or workmanship. We spoke to the Aussie North Rep on your behalf who out of his own pocket offered you a new board at a very healthy discount as a gesture of goodwill. You took this offer.
Secondly, Warranty of a board is against defects in manufacture, materials or workmanship which lead to a failure of some type. They are not sold as indestructible, no board is. The manufacturer has the right to fix or replace a board at it's discretion.
You brought back the latest board after folding the nose on a wave that as you stated had a serious backwash that smacked the nose on your way down the face. We took photos of the board which went to Germany and again, this was found to not be a defect of manufacture. North rejected your claim.
We went in to bat for you again with the North Aussie Rep whom was overseas at the time and due to arrive back the night of the last day we spoke. We were going to ask him if there was anything he could do ...... again! We were prepared to repair the board and hit him up for half the cost.
Your dad came in to the shop that day after I explained to you on the phone that we were trying to sort it out at the time but needed to hear back from the Rep.
We were expecting an answer for you the following morning. We have an excellent repairer in Osborne Park (Katana Surf) who does all our repair work.
North have been amazing with their warranty this year and each year we have had dealings with them, and any board which looked remotely like a warranty was warranted.
We work hard for our customers and warranty hasn't been an issue, but you need to remember that a warranty is not against breakage, it is against a defect which leads to breakage or failure. If you want a board which is indestructible, it will weight a tonne and be very expensive. The X-Surf is a paddle surf board as well as a kite board, they are light weight and tough, but are by no means indestructible.
If you still want us to have the board repaired, bring the board back in and I'll sort it out for you and take it up with the Aussie Rep for re-imbursement later.
Just thought it might be a good idea to paint the whole picture.
DM
^^^ Like I said I don't have any personal experience but the thread here about a year ago showed a VERY amateur repair. Maybe it was a once off so I am not bagging him, just trying to make the O.P fully informed cos he already has had some bad luck
"I know there is always two sides to every story. I know the true one! I am not happy with the board been repaired and expect that North should replace this."
Actually in my extensive experience when there is a problem or dispute there are three sides to the story. Yours and theres, and the truth somewhere in the middle.
What I got out of this thread is North have looked at the board and deemed it not a warranty issue, that should be the end of the story, get your board fixed and moved on. Yet after not getting the response you expected from the first shop you go to another and of their own goodwill they try and help but you still don't get the response you want.
Nowhere in your original post have you suggested or implied it was a dud board, you got smashed and so did your board.
You take the board back and come on here looking for somewhere to fix it, people have given you good advice, so get it fixed, easy. I'm sure Darren and Todd did their best to get it resolved and only came on here to defend their shop and brand after they were dragged into the debate. It's a shame really, they are getting dragged into your issue simply because they tried to help.
thanks for your input chris6791. I dont understand why you are bring up anything about other shops? We bought 2 boards from AKS 3 weeks ago? Yes i bought my orignal x-surf (2012) board from another retailer over a year ago. I snapped this board jumping it and north suggested contacting AKS as they had a new xsurf in stock? i was told the 2013 board was of diffrent constuction and i wouldnt have any issues with it. I dont understand how AKS is that helping me out of there on good will.... the boards have been purchased from them!
My bad. When you put it all together it sounded like you bought this board elsewhere but ended up at AKS trying to get the problem resolved.
Mental note to myself - Do Not buy a North kite board from kiter2007 posted on sea breeze !
pretty simple one this to me, replace the board with a new one = happy customer and the few hundred people reading this and considering buying a north board still might?, what would this cost north? next to nothing, good customer care keeps punters coming back time and time again, some brands and people need to take the blinkers off and look at the bigger picture, i wouldnt cut my losses id be all over them like a rash 2 boards costing approx 2 grand for a handfull of sessions, doesnt seem like value to me
