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Change In The Wind II

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Created by evlPanda > 9 months ago, 6 May 2011
evlPanda
NSW, 9207 posts
6 May 2011 11:32PM
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Was reading an interesting article the other day about how bricks-and-mortar retail is changing in reaction to online retail. Basically companies are creating (let's test my comprehension here) themed shops that don't actually sell anything. You come in, see all the products, play with them, and have no obligation to buy them. They are selling a lifestyle. You then buy the product online and have it delivered.

For example the Apple stores, or the Nespresso boutiques (main example in the article, horrible coffee IMO). You're mostly there to browse and they know that.

There was even a shop where you can browse what's inside the shop from outside, on touch screens, and then order from there, never even entering, if you don't want to.

Is this what the NP/JP vans were this summer?

P.S. Kudos to the SurfFX guys for fixing me up with some replacement parts, while I was browsing for next purchase. Hard not to in there.

dinsdale
WA, 1227 posts
6 May 2011 9:39PM
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This basically how the Argos chain operates in the UK, and have done for many years now.

KenHo
NSW, 1353 posts
6 May 2011 11:42PM
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Dunno about selling a lifestyle, but I think the NP trailer was a solution to the chronic problem of shops not being able to stock every bit of gear, and not really wanting people to demo a new board, and make it a used/second-hand board, with no profit potential.
It was also an initiative to get new people involved in the sport by offering beginner experiences.
I'd be interested to hear from Greeny or the other retailers as to the real or perceived success of the trailer.

slalomfreak
NSW, 304 posts
7 May 2011 8:06AM
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evlPanda said...

Was reading an interesting article the other day about how bricks-and-mortar retail is changing in reaction to online retail. Basically companies are creating (let's test my comprehension here) themed shops that don't actually sell anything. You come in, see all the products, play with them, and have no obligation to buy them. They are selling a lifestyle. You then buy the product online and have it delivered.

For example the Apple stores, or the Nespresso boutiques (main example in the article, horrible coffee IMO). You're mostly there to browse and they know that.

There was even a shop where you can browse what's inside the shop from outside, on touch screens, and then order from there, never even entering, if you don't want to.

Is this what the NP/JP vans were this summer?

P.S. Kudos to the SurfFX guys for fixing me up with some replacement parts, while I was browsing for next purchase. Hard not to in there.


There is a load of info available on the internet on anything you want to purchase.So the role of the salesperson has diminished.Research and then cheapest price seems to be what the purchasing experience is all about these days.A reality of the www age.Some products like computers are easily and cheaply shipped and lend themselves to this sales model.Its more tricky with bulky windsurfing stuff but where theres a will theres a way.And the profit motive helps too.Nespresso(Nestle) and Apple are multi billion dollar corporations.Theres nothing in the windsurfing industry that compares.Windsurfing needs to be supported at grass roots level via retail outlets and demo days and the internet store wont/ cant do this.

Haircut
QLD, 6491 posts
7 May 2011 8:55AM
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ala Dell Computers

heavily armed thieves have been known to target a dell kiosk, and still not walk out with anything



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"Change In The Wind II" started by evlPanda