I have received from "the accused' the following documents:
- Registered post registration document
- Formal apology letter from Australia Post (including a payment of $100), dated 9/11
These documents are concrete evidence that no "fraud" has occured, but it has been a basic error by Australia Post who lost the goods. These two documents and the timeline backup that all Tuna's statements have been accurate & honest.
Vasco has also confirmed that Australia Post did indeed contact him to verify if the goods had been delivered, which I believe further verifies Tuna lodged a formal complaint with Australia Post.
I'm not happy about having to write all this here, and would much prefer it was private, but everybody wants/needs to know, as it has been a public dispute.
It's an unfortunate situation, and a reminder why it might be best to deal with these matters via the due process first (contact seabreeze first, not use the forums to "out" people).
Vasco out of pocket $350, Tuna out of pocket $272.20 ($350-refund+postage), somebody somewhere now has two ripped kites & a bar.
There's been enough damage done & time consumed over this already, I'm hoping we can get an amicable result out of all of this...
I think this 'Public Dispute' was a good learning experience for me in every buying anything remotely!
1. Cover your back - use paypal, COD, etc (buyer beware)
2. Cover your back - insure for the full cost of items posted if more than the standard $100 (seller / poster beware).
Other than that, trying to drag it all through the forums in a 'name and shame' is like trying to close the quick release after the kite has flown.
Otherwise just buy stuff in person with cash ![]()